For more information about your data, please read our Data Security policy.
At SwiftKey, we may receive different types of information from our users, such as:
1. Crash and usage statistics from our Products, to help us debug and improve our Products.
2. Information voluntarily supplied by our users concerning the words and phrases that they tend to use (“Language Modelling Data”) to facilitate cloud-based personalization, prediction synchronization, backup and other such server-based services.
3. Personal contact information contained in correspondence via our web sites and communications channels. This enables us to offer user support, beta testing communities, surveys, competitions and similar services. When you register for our cloud-based services we will also collect your email address. We may use this to tell you about our products and services from time to time, unless you indicate during registration, via SwiftKey’s settings menu or by clicking an “opt out” link in any message that we send you, that you do not wish us to do so.
In order to help protect your privacy and security, we follow these safeguards:
1. We avoid collecting or storing data entered into password fields while using our Products.
2. We avoid collecting or storing logs of key presses entered while using our Products (no such logs exist).
3. We avoid collecting Language Modelling Data generated by our Products unless you specifically elect to use our cloud services.
4. We avoid storing or collecting the login credentials for your online profiles accessed when offering cloud personalisation; instead we use API authorisation keys, which gives you ultimate control over what access rights are granted.
Our Products & language technology
When you use the basic text-entry functionality of our Products, we do not receive any personal information about you or any of the text that you enter, nor do we log any passwords or credit card details. Use of optional services, such as cloud-based personalization, may include the receipt of additional data as set forth below.
Google’s third-party keyboard warning
You may encounter an alert when installing our application on your Android device. This alert appears whenever a third-party input method is enabled and warns that keyboards “may” collect or log sensitive data (passwords, credit card information, etc.). SwiftKey’s Products are designed not to receive or log such sensitive data.
Client-side language learning
Our client-side language technology, which powers SwiftKey’s prediction engine, models the way you use language and phrases, and stores those insights in data files on your local device, usually on your SD card. This data is not and will never be transferred to SwiftKey’s servers without your explicit and informed consent.
Optional additional services
Our Products collect certain statistics about usage and send these back to SwiftKey. These statistics are used to help us improve our Products.
Server-side personalization services
By opting to personalize SwiftKey or other TouchType Products using our server-based personalization technology, you grant TouchType permission to handle your data on our servers.
This grant means that we have your permission to access message content and other Language Modelling Data stored on your profiles on the various third-party services that you specifically elect for us to access (e.g., Gmail, Facebook, Twitter). Access is granted via an authentication API, provided by the third-party services, which generates a token that we use to extract and analyse the data. At any time you may elect to revoke this token via the relevant third party and further access to your profiles will no longer be possible. Additional access attempts to your data on these services will only take place if specifically requested by you through our personalization menu in SwiftKey’s settings.
Granting TouchType permission to handle your data for personalization services means our servers may store data that you consider to be personal or private data.
Your use of TouchType’s server-side personalization services means we may use data provided by you, which may or may not include personal data, to process your service requests, personalize your use of our Products, and review, develop and improve our Products.
You may withdraw your consent for use of data collected during server-side personalization, back-up and synchronization or any other service provided by SwiftKey Cloud at any time by deleting your SwiftKey Cloud account through SwiftKey’s settings menu, which automatically deletes all of your data from our servers and removes authentication from any synced devices.
If you are using SwiftKey Keyboard version 4.1 or below and have used server-side personalization, you can withdraw consent for use of data collected by submitting a support ticket via the ‘Contact us’ option within SwiftKey’s settings menu. This is accessible either via pressing the SwiftKey launcher icon on the keyboard or by entering your Android device’s main settings menu, choosing ‘Language and keyboard’ and then choosing SwiftKey settings. From there, choose ‘Support’ > ‘Billing Inquiries’ > ‘OK’. To ensure your request is processed as quickly as possible, please clearly explain that you wish to withdraw consent for use of data collected during server-side personalization, and indicate the online profile data you would like your request to extend to.
Alternatively, you can email us at firstname.lastname@example.org with details of your request, although this may take longer for us to process.
The aforementioned Act gives you the right to access information held by TouchType about you. You can obtain access to your personal data (as defined in the Act) held by us by sending a cheque for £10 Sterling (to cover administration costs for collating this information), made payable to TouchType Limited.
In relation to our web sites, online services and support channels, all account information held by TouchType is password protected. Where deemed appropriate we use industry standard SSL-encryption to protect data transmission. We also undertake security steps, including extensive use of SSL technology and AES-256 encryption, on our back end systems that store customer account information.
For more information about your data and how it is managed with SwiftKey Cloud, please read our Data Security policy.
We may share your information (including but not limited to, information from cookies, log files, device identifiers, learned language data/Language Modelling Data and statistics) with businesses that are legally part of the same group of companies that TouchType is part of, or that become part of that group (“Affiliates”). Affiliates may use this information to help provide, understand, and improve SwiftKey (including by providing analytics and data analysis) and Affiliates’ own services (including by providing you with better and more relevant experiences).
We also may share your information, as well as information from tools like cookies, log files, and device identifiers, with third-party organizations that help us provide our Products (“Service Providers”). Our Service Providers will be given access to your information as is reasonably necessary and under reasonable confidentiality terms.
We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
Change of control
If we sell or otherwise transfer part or the whole of SwiftKey or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution or liquidation), information from or about our users may be among the items sold or transferred.